DELIVERY POLICY

  • We currently deliver across Qatar.
  • Free delivery is available within Qatar. For Al Khor area, delivery charges apply.
  • All products are pre-order items. Orders are dispatched within 7–10 working days.
  • Once dispatched, delivery is completed within the mentioned timeline and you will receive confirmation updates.

CANCELLATION POLICY

  • Once your order is confirmed, no cancellations or refunds are allowed.
  • We encourage you to carefully check product details, material descriptions, measurements, and size charts before placing your order.

EXCHANGE POLICY

  • Your purchase is eligible for exchange only under the following conditions:
  • If a damaged product is delivered.
  • If an incorrect size or item is delivered due to our error.
  • We do not accept exchanges for reasons such as:
  • Change of mind.
  • Incorrect size chosen by the customer.
  • Not liking the color, design, or material.
  • Slight color variation due to photography or display settings.
  • Items bought during sale or discount promotions.
  • If your purchase meets the exchange criteria above, please contact us at info@snowzfashion.com or WhatsApp +974 3083 0036 within 24 hours of delivery, along with:
  • Your order number.
  • Delivery address.
  • Clear images of the issue (if damaged or incorrect).
  • Products must be returned in original condition with tags, invoice, and packaging intact.
  • If approved, we will provide a replacement of the same product or a product of the same value within 7 working days after receiving and inspecting the returned item.

RETURN & REFUND POLICY

  • We do not offer returns or refunds once an order is confirmed.
  • Our policy is strictly Exchange Only as outlined above.